return the goods
Our policy is for 7 days. If 7 days have passed since you received the item, we will not be able to refund or exchange it for you. We only offer refunds or exchanges for defective items.

To qualify for a return, your item must be unused and in the same condition you received it. The product must also be in its original packaging.

A receipt or proof of purchase is also required.

Please contact us before shipping your return.

Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your return and we will also notify you whether your refund request was successful.

If the refund application is successful, the refund will be processed within 5 working days and automatically refunded to your credit card or original payment method.

Refunds late or lost (if applicable)
If you haven't received your refund yet, please check your bank account again first.

Then contact your credit card company, which may take some time before the refund is officially issued.

Next, contact your bank. Refunds usually take some processing time.

If you've done everything and still haven't received your refund, please contact us.

Discounted items (if applicable)
Only regular priced items can be refunded, discounted items cannot be refunded.

Exchange (if applicable)
We only replace items if they are defective. If you need to replace it, please send an email to info@xxoohk.com and send your item to: Room 2, 20th Floor, Ding Fung Centre, 11 Cheung Yu Street, Cheung Sha Wan, Kowloon District, Hong Kong SAR.

transportation
To return the product, you should mail the product to: Room 2, 20th Floor, Ding Feng Centre, 11 Cheung Yue Street, Cheung Sha Wan, Hong Kong SAR, China.

You will be responsible for paying shipping costs for returned items. Shipping costs are non-refundable. If you receive a refund, return shipping charges will be deducted from your refund.

The time it takes for your exchange to arrive may vary depending on where you live.

If you are shipping items worth more than HK$200, you should consider shipping tracking services or purchase shipping insurance. We do not guarantee receipt of your returned item.